Terms and conditions

General terms and conditions

Terms and conditions specify general terms under which KAL-MET, hereinafter referred to as the Seller, undertakes to provide services specified in an order placed by another party hereinafter referred to as the Buyer. The terms and conditions comprise a range of actions which are necessary for the right fulfillment of duties by both parties.

Trade offers, special offers and order confirmations which, each time, confirm terms and conditions of sale of a given batch, are the basis for trade propositions.

The Seller reserves the right to make any amendments without prior notice of the Buyer, excluding companies which have concluded a trade contract.
By placing an order, the Buyer confirms that he has read and accepted these Terms & Conditions.  

Accepting and implementing orders

Orders are accepted in writing and should be sent to the following fax number: +48 59 861 26 89 or email: This email address is being protected from spambots. You need JavaScript enabled to view it..">This email address is being protected from spambots. You need JavaScript enabled to view it..
Placed orders are each time treated as typical, unless it is specified or agreed otherwise between parties. Refer to current trade offer or previously agreed delivery terms in your orders. Each time your order should include full name of the company, address, and the Buyer’s tax identification number.

The orders are confirmed by the Seller in writing. The Seller sends an order confirmation and specifies the price, payment terms and deadline for a given batch.  The Seller is the sole owner of ordered goods and may demand their return until the Buyer makes full payment. The Seller reserves the right to refuse to implement an order when the Buyer is in default with payments for the Seller or when the agreed merchant’s limit is exceeded. The Seller may demand an advance payment for a non-standard order, even if other trade documents provide otherwise. The Seller decides about the amount of the advance payment.

An order must each time be cancelled in writing. The Seller reserves the right to impose an obligation to collect the goods even though the order was cancelled in writing and the order was referred to production.


Ordered goods are reserved for maximum 3 weeks. After that period, the order may be cancelled.
Prices for goods are specified and given in written order confirmation sent by the Seller. Prices are net prices and include no VAT, insurance, loading and unloading as well as transportation costs unless the agreement between the Buyer and the Seller provides otherwise.
The Seller reserves the right to change the price as a consequence of increase in production and raw materials expenses, which are not under his control.

Payment terms

Payments for purchased goods will be made by the Buyer on the day of delivery unless it is otherwise specified or agreed between parties.
Payment date may be postponed only if current company documents are produced and payment security is indicated.
The Seller reserves the right to burden with interest rates any and all payments that are not made on time. The interest rates are set by the Seller and amount to 4% per annum over the Seller’s bank’s base rate. The interest rates period is calculated according to due balance, from the date of payment to the date of receiving all amounts due by the Seller.
We also inform that Kal-Met is a client of National Register of Debts Joint Stock Company [Krajowy Rejestr Długów SA.]. Therefore, overdue payments are referred to National Register of Debts - Economic Information Bureau [KRD Biuro Informacji Gospodarczej] in Wrocław at 21 Armii Ludowej Street.
The Seller reserves the right to amend any payment terms and merchant’s limit should the Buyer not make his payments on time.

Delivery and Collection

Ordered elements will be dispatched by forwarding companies or will be given to the purchaser in the premises of the Seller’s warehouse at 36 Gdańska Street in Lębork. Orders over net 500 PLN will be delivered at the Seller’s expense.

Incidents which cannot be predicted and any other obstacles which result in delay of delivery, such as: acts of God, workers’ strikes, extraordinary steps taken by the government, obstacles in transport resulting from road icing or any other problems, disturbances in company operations, electricity failures, faulty or incomplete deliveries of materials ordered at the right time from sub-contractors, prolongation of delivery period or complete resignation from delivery. Failure to meet the agreed delivery deadline for reasons other than the ones above obliges the orderer to set an additional delivery date.

Should the Buyer not make his payments on time, the Seller may suspend further deliveries until any and all liabilities are met. The Seller is also entitled to cancel any current and subsequent orders. The Seller is entitled to burden the Buyer with the goods storage costs if the Buyer does not collect the goods within 10 working days from the date confirming that the goods may be collected.

Warranty terms

Any goods being on the Seller’s offer are covered by the Seller’s warranty or the warranty of manufacturer of particular products.
The warranty is then prolonged by the period from the date of reporting the defect to the date of completing the repair under this warranty.
While making a claim, the manufacturer deducts amounts equivalent to the value of missing or damaged, through fault of the Buyer or the User, elements and their replacement costs.


Complaints will be investigated only under condition that they are made in writing and sent by post, indicating exact quantities of goods being the matter of complaint, type of complaint and numbers of documents relating to a specific delivery (invoice or document numbers, order confirmation number).
In the case of a complaint about delivery of elements accepted from a courier company, the Buyer is obliged to provide all the information regarding the complaint in the bill of lading. In any other case, the complaints will not be investigated. The Seller undertakes to respond to any filed complaint within 2 working days from its service. If investigation into the complaint depends on factors independent of the Seller, the complaint investigation date will be set in the Seller’s response. In the case of a complaint against delivery made by a forwarding company, the Buyer is obliged to provide complaint documents within one working day from the day when the courier receives the delivery. Goods being the matter of complaint are each time dispatched to the Seller at the Buyer’s expense and the expenses are reimbursed to the Buyer when the Seller accepts the complaint.

Before the Buyer returns the goods which do not meet his expectations, the Buyer is obliged to contact the Seller in order to agree the way of returning the purchased goods.

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